At Streamflix, we strive to ensure our customers are fully satisfied with our services. To maintain the highest quality of service and transparency, we have established the following policy:
1. Free Trial & Demo Period
We provide a Free Demo/Trial period to all potential customers before any purchase is made. This allows you to test our platform’s compatibility with your devices, check the content library, and evaluate the streaming quality.
2. No Refund Policy
Because we offer a full-featured trial period to ensure the service meets your needs, all sales are final. Once a subscription is activated, we do not offer refunds, credits, or prorated billing for any reason.
3. Technical Support
If you encounter any technical issues with your subscription, our support team is available 24/7 to assist you. Most issues are related to device configuration or internet connectivity and can be resolved quickly through our chat support.
4. Responsibility
It is the customer’s responsibility to ensure their internet connection and hardware meet the requirements for 4K/HD streaming as tested during the Demo period.